Principles Data Protection We
Six core principles that underpin how 1wim handles your personal information every day.
Minimum Collection
We only collect information that is strictly necessary to deliver quality service — no excess or irrelevant data is collected from you.
Advanced Encryption
All transmitted and stored data is protected by 256-bit SSL encryption and the latest security protocols — the same standards used by international financial institutions.
Data Controls in Your Hands
You have the right to access, correct, or request deletion of your personal data at any time via your account settings or by contacting our team.
No Data Selling
1wim has never sold and will never sell your personal information to third parties for marketing or commercial purposes. Your data is not our product.
Full Transparency
We clearly explain the purpose of each piece of data collected, how long it is retained, and who it may be shared with in permitted circumstances.
Communication Controls
You can manage your marketing communication preferences at any time — unsubscribe from promotional emails in one click, no need to contact support.
1 Introduction
Welcome to the 1wim Privacy Policy. This document is published by 1wim Entertainment Ltd ("1wim", "we", "our") and explains in detail how we collect, store, process, and protect your personal information when you use our platform, website, mobile app, and related services.
We understand that personal information is a valuable asset to every individual. The trust you place in us to safeguard your data is not taken lightly. We are therefore committed to ensuring that every aspect of your data handling complies with rigorous data protection standards and industry best practices.
This Policy applies to all 1wim platform users — including prospective members, registered members, and website visitors without an account. By continuing to use our platform, you acknowledge that you have read and understood this Policy.
2 Data We Collect
We collect various types of information depending on how you interact with the 1wim platform. The following are the categories of data we may collect:
A. Information You Provide Directly
- Full name as it appears on your official identification document.
- Date of birth for age verification.
- Active email address and mobile phone number.
- Current residential address.
- Payment method details (account number, account holder name, etc.).
- Identity verification (KYC) documents such as a copy of your MyKad or passport.
- Information you share via customer support or surveys.
B. Information Collected Automatically
- IP address and approximate location based on IP.
- Device type, operating system, and web browser version.
- Session data and platform activity logs.
- Wagering records, game history, and financial transactions.
- Cookie data and unique device identifiers.
C. Information from Third Parties
In certain situations, we may receive information about you from trusted KYC service providers, payment partners, or fraud prevention agencies — solely for the purpose of identity verification and account security.
| Data Category | Primary Purposes | Retention Period |
|---|---|---|
| Identity & Identification | Account registration & KYC | Duration of active account + 5 years |
| Payment Information | Deposit & withdrawal processing | Duration of active account + 7 years |
| Technical Data | Security & platform improvement | 12 months rolling |
| Betting History | Legal compliance & support | Duration of active account + 5 years |
| Communications | Customer service records | 3 years from last interaction |
3 How We Use Your Data
Every piece of information we collect has a clear and lawful purpose. We do not use your data for undisclosed purposes without obtaining fresh consent from you. The following are the primary purposes for data use:
- Account Management: Opening, verifying, and maintaining your player account, including the mandatory KYC process.
- Transaction Processing: Processing deposits, withdrawals, and all financial transactions securely and efficiently.
- Legal Compliance: Fulfilling legal obligations related to anti-money laundering (AML), age verification, and regulatory reporting requirements.
- Platform Security: Detecting and preventing fraud, abuse, and unauthorised access to your account.
- Service Improvement: Analysing usage patterns to enhance user experience, improve platform performance, and develop new features.
- Service Communications: Sending important notifications related to your account, security, platform updates, and promotions you have opted in to receive.
- Responsible Gaming: Monitoring gameplay patterns to identify players who may need assistance and providing appropriate support.
4 Data Sharing with Third Parties
1wim does not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we may share your data in the following limited situations:
Trusted Service Providers
We partner with carefully selected third-party companies to support platform operations, including payment service providers, identity verification (KYC) providers, cloud computing companies, and analytics providers. All these partners are bound by strict confidentiality agreements and are only permitted to process your data for the specific purposes defined.
Legal Requirements
We may disclose your information to regulatory authorities, law enforcement, or courts when required to do so by law, court order, or other valid legal process.
Business Transfers
If 1wim is involved in a merger, acquisition, or asset sale, user data may be transferred as part of that transaction. You will be notified in advance through a clear notice before your data becomes subject to a different privacy policy.
5 Cookies & Tracking Technologies
The 1wim platform uses cookies and similar tracking technologies to enhance your experience, maintain session security, and understand how players interact with our platform.
Types of Cookies We Use
- Essential Cookies: Required for core platform functions such as login verification and session security. These cookies cannot be disabled.
- Performance Cookies: Collecting information on how you use the platform to help us improve performance and usability.
- Functional Cookies: Remembering your preferences such as language, currency, and display settings to deliver a more personalised experience.
- Analytics Cookies: Helping us understand traffic patterns and aggregate user behaviour for product improvement purposes.
Managing Cookies
You can control and delete cookies through your web browser settings. Please note that disabling certain cookies may affect platform functionality. Detailed guidance on managing cookies in popular browsers such as Chrome, Firefox, Safari, and Edge is available on each browser's support website.
6 Data Security
Protecting your personal data is our highest priority. 1wim implements multiple layers of technical and organisational security measures to keep your data safe from unauthorised access, loss, or misuse.
256-bit SSL Encryption
All data in transit is protected by industry-grade encryption.
Secure Servers
Data is stored in certified data centers with strict physical access controls.
Security Testing
Security audits and penetration testing are conducted regularly by independent specialists.
Internal Access Controls
Only authorized personnel with a legitimate need may access user data.
24/7 Monitoring
Continuous monitoring systems to detect and respond to security threats.
Data Backup
Data is regularly backed up to a secure, separate location for disaster recovery.
7 Data Storage & Transfers
Your data is retained for as long as your account is active and for any additional period required by law or legitimate business needs. Specific retention periods for each data category are stated in the table in Section 2.
When data is no longer needed and the mandatory retention period has expired, we will securely delete or anonymize it using appropriate methods to ensure it cannot be recovered.
International Data Transfers
As 1wim uses global cloud computing infrastructure, your data may be stored or processed on servers located outside Malaysia. We ensure that all such data transfers are protected by appropriate safeguard mechanisms, including standard data transfer agreements and security requirements equivalent to local standards.
8 Your Rights Regarding Personal Data
As a 1wim platform user, you have the following rights regarding your personal information. We are committed to processing each request within a reasonable timeframe, typically within 30 business days.
Right of Access
Request a copy of all personal data we hold about you.
Right to Rectification
Correct inaccurate data or complete incomplete information.
Right to Erasure
Request deletion of your data, subject to our legal obligations.
Right to Restriction
Restrict the processing of your data in certain situations permitted by law.
Right to Portability
Receive a copy of your data in a structured, portable format.
Right to Object
Object to data processing for direct marketing purposes at any time.
9 Children's Privacy
The 1wim platform is not intended for individuals under the age of 18. We do not knowingly collect or process personal information from minors. If you become aware that a minor has registered an account or provided us with personal information, please contact our support team immediately.
When we become aware that we have collected information from a minor without valid parental or guardian consent, we will take immediate steps to delete that information and close the relevant account.
10 Privacy Policy Amendments
1wim reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Each new version will be published on this page with a clear effective date.
For material changes — those that significantly affect your rights or how we use your data — we will provide clearer notice, such as an in-platform notification or an email to your registered address, at least 14 days before the changes take effect.
11 Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, our team is ready to assist through the following channels:
- Live Chat: Available 24 hours a day, 7 days a week, directly on the 1wim platform.
- Support Email: [email protected] — we aim to respond within 24 business hours.
- Specific Privacy Inquiries: [email protected] — for data rights requests and privacy matters.
If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.
This version of the policy is effective from 1 January 2026.
Your Data is Protected.
Now Is the Time to Play with Confidence
With high-level encryption, a transparent privacy policy, and 24/7 support, 1wim is the platform of choice for a safe and enjoyable betting experience in Malaysia.